Last Updated: August 2026

Thank you for shopping with BrosTees.

Every product we offer is made to order. Because of this, production begins only after your order has been placed. This helps us reduce waste while ensuring every item is carefully crafted to meet our quality standards.

Order Processing

All orders are processed after payment has been successfully received.

Production and fulfillment typically take 3–7 business days.

During holidays, sales events, or periods of high demand, production may require additional time.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once production begins, orders generally cannot be modified or canceled.

Estimated Delivery Times

The following estimates include both production and shipping time.

Most custom apparel orders are delivered within approximately 17–20 business days.

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping fees are calculated automatically during checkout based on the destination, shipping method, and products ordered.

Promotional free shipping offers may be available from time to time and will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 2–5 business days to become available after shipment.

Multiple Shipments

Orders containing multiple products may be shipped separately depending on inventory availability, production schedules, or fulfillment locations.

If this occurs, you will receive separate tracking numbers for each shipment.

Shipping Delays

While we work hard to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Peak holiday seasons
• Severe weather
• Customs inspections
• Carrier delays
• Supply chain disruptions
• Natural disasters
• Other unforeseen events

We appreciate your patience and understanding should these situations arise.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, please contact us immediately at support@brostees.com.

Address changes may not be possible once production has started or the package has been shipped.

Orders returned because of an incorrect or incomplete shipping address may require additional shipping charges before they can be reshipped.

Lost Packages

If your shipment is confirmed lost by the shipping carrier, please contact us.

After verification, we will provide one of the following at our discretion:

• A replacement order at no additional cost, or
• A full refund.

Damaged or Incorrect Orders

Please inspect your package immediately upon delivery.

If your order arrives:

• Damaged
• Defective
• Incorrect
• Missing items

please contact us within 7 days of delivery.

Include:

• Your order number
• Clear photos of the item
• Photos of the shipping package
• A brief description of the issue

We'll review your request promptly and provide an appropriate resolution.

International Shipping

We proudly ship to customers worldwide.

International shipments may be subject to customs duties, VAT, import taxes, or other government fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Refused or Undeliverable Packages

If a package is refused by the recipient or returned because it was unclaimed or the shipping address was incorrect, the customer may be responsible for any return shipping and reshipping costs.

Original shipping charges are non-refundable.

Delivery Confirmation

Once the shipping carrier marks a package as Delivered, responsibility for the shipment transfers to the customer.

If you believe your package was delivered incorrectly, please contact the shipping carrier first. We are also happy to assist with opening an investigation when appropriate.

Contact Us

If you have any questions about shipping or your order, please contact us.

BrosTees

Email: support@brostees.com

Phone: +1 (929) 224-8555

Business Address:
3830 Dorney Park Rd
Allentown, PA 18104-5803
United States