Refund policy
Return & Refund Policy
Last updated: August 2026
At BrosTees, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unworn, unused, and unwashed.
- Include all original tags (if applicable).
- Be returned in its original packaging.
- Include proof of purchase or your order number.
Please note that return requests must be approved before any item is sent back.
How to Request a Return
To start a return, please contact us at:
Email: support@brostees.com
Please include:
- Order number
- Reason for the return
- Photos (if the item is damaged, defective, or incorrect)
Our customer support team typically responds within 1–2 business days.
Return Address
If your return request is approved, we'll provide return instructions.
Returns should be sent to:
BrosTees Returns
10034 Easthaven Blvd
Houston, TX 77075
United States
Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item:
- Arrives damaged
- Has a manufacturing defect
- Is incorrect
- Is significantly different from what you ordered
please contact us within 7 days of delivery.
We'll gladly provide a replacement or issue a full refund at no additional cost.
Photos may be required to process your claim.
Lost Packages
If your package is confirmed lost by the shipping carrier, we'll gladly send a replacement or issue a full refund.
Print-on-Demand Products
Many of our products are made to order specifically for each customer.
Because of this, we generally do not accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Personal preference
- Ordering the wrong color or design
Please review the size chart carefully before placing your order.
Return Shipping Costs
If the return is due to:
- Our error
- A defective item
- A damaged product
- An incorrect item
we'll cover the return shipping costs when applicable.
For all other approved returns, customers are responsible for return shipping expenses.
Original shipping charges are non-refundable unless the return is due to our mistake.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Gift cards
- Final sale or clearance items
- Perishable goods
- Personal care products
- Hazardous materials
- Flammable liquids or gases
Exchanges
We currently do not offer direct exchanges.
If your return is approved, you may place a new order for the desired item after your refund has been processed.
Refund Process
Once we receive and inspect your returned item, we'll notify you of the approval status.
If approved:
- Refunds are issued to your original payment method.
- Refunds are typically processed within 3–10 business days.
- Your bank or credit card provider may require additional processing time.
If you haven't received your refund within 15 business days after approval, please contact us at:
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection laws.
Returned items must:
- Be unused
- Be in their original condition
- Include original packaging
- Include proof of purchase
Need Help?
If you have any questions regarding returns or refunds, please contact us anytime:
Email: support@brostees.com
We're always happy to help.